Erik Coats, Ph.D.
Erik has been designing and executing research for more than 20 years, the past 12 years working exclusively with healthcare clients. During this time he has helped marketing teams find leverage for drugs, biologics, and devices to help treat, prevent, or diagnose more than 50 different diseases: from terminal cancer to the common cold. He especially enjoys work focused on products in development or inline brands during times of difficulty (e.g., new competitor, unfavorable market events, declining market share). Erik’s early training includes a Ph.D. in experimental social psychology with a concentration in quantitative methods.
Kelly has been working with healthcare clients for over 15 years, creating custom research to solve challenging business problems. She has worked in most major therapeutic categories with extensive experience in infectious diseases, vaccines, oncology, cardiovascular, and metabolic diseases. In addition to exploring marketing challenges from the physician perspective, she has particular expertise in capturing the payer point of view. From global payers and large managed care and pharmacy benefits management organizations to hospital and healthcare systems, Kelly has experience exploring and integrating insights from this key customer group to help address client challenges. Kelly has a BA in psychology from Colgate University.
Lucy Robin, Ph.D.
Lucy loves the science and psychology of market research. No matter the engagement or topic, she derives great satisfaction from creating optimal instruments and analyses (be they qualitative or quantitative) and writing reports that provide clear and compelling guidance on what to do next. Lucy's 20+ years of research experience were built on a Ph.D. in social psychology with a concentration in quantitative methods from the University of Massachusetts at Amherst, and an AB in psychology from Cornell University.
Senior Vice President
Rebecca has over 10 years of experience in custom market research focused exclusively on the biopharmaceutical / medical device industries. Rebecca enjoys both qualitative moderating and quantitative analysis and excels at leading projects that deliver usable insights. While Rebecca's clients span a range of therapeutic areas, she has extensive experience working with rare diseases and understanding their unique challenges. In addition, Rebecca also has a special interest in helping medical device clients better understand their customers, their needs, and how to best leverage market opportunities. Rebecca holds a BA in psychology from Wesleyan University.
Ellen Gordon, Ph.D.
Senior Vice President
Ellen has spent the past 12 years working closely with market researchers and their internal business partners to design qualitative and quantitative studies that address their specific commercial issues. Ellen designs “smart” studies that leverage her academic background in survey research, while capitalizing on her understanding of a client’s marketing and sales needs. Her strong background in global research, along with her expertise in specialty pharmaceuticals, have made Ellen a valuable partner to her clients. Ellen received her Ph.D. from the University of Michigan and her Masters from Georgetown University.
For over 10 years, Tom has been conducting market research exclusively for healthcare clients. During that time he has provided strategic insights to address pressing business questions for brands across the product lifecycle spectrum. And while Tom is well versed in an array of disease categories, his particular area of expertise is oncology market research. From solid tumors to hematologic malignancies, treatments in development to inline brands, domestic to global, Tom has the experience needed to successfully execute any type of oncology study. Tom graduated from St. Joseph's University with a BS in Marketing.
Brad Tebbets, Ph.D.
Senior Research Director
Brad is a scientist with an entrepreneurial spirit, and market research combines his passions for science and industry. He enjoys leveraging his scientific expertise, business acumen, and creativity to produce insightful, easily understood deliverables. Brad has nearly a decade of infectious disease experience as a researcher and healthcare analyst. He has written several global business intelligence reports on various disease indications, including influenza vaccines. Brad’s educational background includes a Ph.D. in microbiology from the University of Wisconsin-Madison and a BS in biotechnology from the Rochester Institute of Technology
Senior Research Director
Emily’s early research on characterizing muscular dystrophy mutations with zebrafish models inspired her interest in drug development – an interest she now applies to designing and executing custom pharmaceutical market research. Emily has managed a wide range of quantitative and qualitative engagements but has particular expertise in customized demand studies that inform short- and long-term forecasts. Much of her work has required satisfying multiple stakeholders within pharmaceutical client organizations and she enjoys the challenges this poses for design and reporting. Emily’s therapeutic knowledge is broad and includes deep understanding of autoimmune disorders (e.g., ulcerative colitis, Crohn’s disease), respiratory conditions (e.g., cystic fibrosis, asthma), metabolic disorders (e.g., obesity, type 2 diabetes), oncology and vaccines. Emily holds a Bachelor of Science in Neuroscience from the University of Michigan.
Senior Research Director
Jason has more than 17 years experience in the healthcare industry, the last 10 of which have been spent delivering primary market research that drives commercialization and marketing strategy. While he has worked across a broad range of therapeutic areas for pharma and biopharm clients, his particular area of expertise is medical devices. He particularly enjoys customer needs assessments that help his client develop products and services that improve the experience of the patient and physician. Jason holds an MBA from the Fuqua School of Business at Duke University and a BS in Business Administration from Emmanuel College.
Sarah has 8 years of qualitative and quantitative experience exclusively in the biopharmaceutical industry. She has managed a number of domestic and international projects, and has delivered findings on objectives that span early product development to post-launch brand assessment. Sarah is particularly adept at managing a variety of quantitative projects, including trackers, market landscape, and positioning and messaging. Sarah has a BS in Biology from Rensselaer Polytechnic Institute and is a former research assistant at Tufts New England Medical Center.
Andrew is always in search of a compelling story. His focus on finding a compelling narrative in every market research engagement has been sharpened both while executing research and while serving as a client-side consultant. While he has experience across several therapeutic areas, Andrew has a particular interest in rare diseases. Andrew holds a BA in English and French from Georgetown University.
Senior Director of Operations
Jennifer has been working in healthcare market research for 13 years, the past ten specializing in field and operations management. Jennifer assists research teams in designing optimal recruiting strategies and proactively troubleshooting issues related to recruitment, fielding, and data collection. Her deep expertise and her close partnerships with vendors help to ensure the highest quality research respondents for both quantitative and qualitative projects. Jennifer holds a degree in Operations & Information Systems Management from Penn State University.
Director of Information Design
Provo is Fulcrum’s Director of Information Design. She has been transforming complex data into captivating visuals for over 10 years. Provo works with all Fulcrum teams to help create deliverables for qual and quant studies that are both elegant and intuitive for the end client. Provo appreciates the complexity behind what market research outputs often need to convey, and expertly applies design principles to preserve the sophistication of work within simplified and compelling presentations. Provo is a proud Reedie, having earned a Bachelor’s degree in Anthropology from Reed College in Portland, Oregon.